AUTOPAY
Titles Training Development Specialist
Denver, Colorado•Full-time
$65,000 annually
$65,000 annually
About the Job
The Titles Training Development Specialist position will be an in-office position at our Denver CO office located in the Denver Tech Center.
ABOUT US:
The Savings Group (TSG), the parent company of Rate Genius, AUTOPAY and Tresl, is the most diversified consumer marketplace for automotive finance, refinance, and protection plans. Through a network of more than 180 lenders across all 50 states, TSG provides consumers more choices for their origination and refinanced auto loans, while also delivering loan volume growth to its lender network and partners through a proprietary, web-based platform. This is an onsite position at our Denver Tech Center-Denver CO office.
Why Work at The Savings Group?
Working at TSG is more than your standard J-O-B. That's because we work with some of the most amazing goal-oriented and driven people in fintech and still embody the spirit of a startup! Not only have we worked together to perfect the way we serve our customers, but we've built a pretty awesome culture in the process. Our people come from all kinds of backgrounds to create something exciting and new: A BETTER WAY TO DO CAR LOANS. We offer steady growth, a strong and supportive leadership team, and in-depth training and tools to ensure your success.
SUMMARY:
ABOUT US:
The Savings Group (TSG), the parent company of Rate Genius, AUTOPAY and Tresl, is the most diversified consumer marketplace for automotive finance, refinance, and protection plans. Through a network of more than 180 lenders across all 50 states, TSG provides consumers more choices for their origination and refinanced auto loans, while also delivering loan volume growth to its lender network and partners through a proprietary, web-based platform. This is an onsite position at our Denver Tech Center-Denver CO office.
Why Work at The Savings Group?
Working at TSG is more than your standard J-O-B. That's because we work with some of the most amazing goal-oriented and driven people in fintech and still embody the spirit of a startup! Not only have we worked together to perfect the way we serve our customers, but we've built a pretty awesome culture in the process. Our people come from all kinds of backgrounds to create something exciting and new: A BETTER WAY TO DO CAR LOANS. We offer steady growth, a strong and supportive leadership team, and in-depth training and tools to ensure your success.
SUMMARY:
The Training Development Specialist will provide hands-on training for new hourly and entry-level Titles employees and ongoing guidance to staff. This person will maintain existing training resources, verify process updates with DMVs and lenders, and support daily department needs. The role will also use DMV rejection trends to identify training opportunities and help reduce repeat errors.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Deliver hands-on training to new hourly and entry-level employees on Titles processes, systems, and procedures.
- Answer staff questions and guide employees to accurate, current resource.
- Update existing training materials, PDFs, and spreadsheets to reflect verified process changes.
- Contact DMVs and lenders to clarify requirements and validate updates.
- Host monthly staff meetings to address questions, review changes, and reinforce procedures. - Manage the department’s shared email chain, including responding to requests to locate files or confirming whether titles are in-house, routing requests as needed, and reviewing DMV and lender updates.
- Scan daily rejected DMV paperwork into the system and log rejections in the existing spreadsheet. - Identify recurring rejection reasons, share trends with management, and incorporate findings into training and employee guidance.
- Complete assigned projects and department support tasks related to training, process accuracy, and employee access to information.
QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES:
- Strong experience with automotive titles and DMV processes.
- Training experience is preferred, with the ability to explain procedures clearly and patiently.
- Strong people skills and a supportive, approachable manner.
- Computer and technology proficiency, including working with PDFs, spreadsheets, email, and document systems.
- Strong organization, attention to detail, and follow-through.
- Ability to learn quickly, adapt to process changes, and manage competing daily priorities.
- Sound judgment in researching information, verifying accuracy, and escalating questions when needed.
BENEFITS:
- Paid time off and paid holidays.
- 401K Savings Plan.
- Four health insurance plan options.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
- Dental and Vision insurance.
- Long- and Short-Term Disability and Life insurance.
- Access to building fitness center.
- Free parking or covered parking options and transportation assistance.
- Casual professional work environment.
- Beautiful office located in the Denver Tech Center with mountain and skyline views.
COMPENSATION: The position pays an annual salary of $65,000.
NON-PHYSICAL DEMANDS:
Change of tasks, performing multiple tasks simultaneously, working with others as part of a team, and irregular schedule/overtime may be required at times.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MACHINES, TOOLS, AND EQUIPMENT:
A person working in this position can be expected to work with a computer workstation and/or laptop, phone, copier, and fax.
NON-PHYSICAL DEMANDS:
Change of tasks, performing multiple tasks simultaneously, working with others as part of a team, and irregular schedule/overtime may be required at times.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MACHINES, TOOLS, AND EQUIPMENT:
A person working in this position can be expected to work with a computer workstation and/or laptop, phone, copier, and fax.